Refund and Exchange
🔄 Return & Exchange Policy | Techndesk.com
Your satisfaction is our top priority! At Techndesk, we offer a hassle-free return and exchange policy to ensure you shop with confidence.
✅ Eligibility for Return or Exchange
To return your product, you should mail us to confirm the mailing address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You may request a return or exchange if:
- You received a wrong or defective product
- The item was damaged during delivery
- You received an incomplete order
📅 Return/Exchange must be requested within 7 days of delivery.
❌ Non-Returnable Items
- Products that have been used or damaged by the customer
- Items without original packaging or accessories
- Custom or special-order items (unless defective)
🔄 How to Request a Return or Exchange
- Contact us via email or WhatsApp within 7 days of receiving the order
- Share your order number, product details, reason for return/exchange and Recipt to proof of purchase.
- Our support team will verify the issue and guide you through the process
📧 Email: support@techndesk.com
📱 WhatsApp: +92-XXX-XXXXXXX
🚚 Return Shipping
- If the return is due to our error (wrong/damaged item), return shipping is free
- In other cases (e.g., customer changed mind), return shipping will be borne by the customer
💰 Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- Refunds are processed within 7–15 business days after we receive and inspect the returned item
- Refunds are made via bank transfer or your original payment method
- For COD orders, bank details will be required for the refund (only Easypaisa)
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
📦 Exchange Process
- You can exchange an item for a wrong/demaged. (if available)
- Exchanges are subject to stock availability
If you have any questions, don’t hesitate to reach out. We’re here to help!
